Job Description
Job Description
Job Title: Business Systems Analyst
Onsite in Round Rock, TX.
NO CTC PLEASE!
Job Overview:
The Business Systems Analyst plays a critical role in a dvancing the technology strategy, aligning
business processes, modern applications, and user needs into a unified, scalable digital ecosystem. This position is responsible for analyzing current workflows, identifying process gaps, and configuring and o ptimizing business systems such as Microsoft Business Central, D365 Sales, Project Ops, Field Ops and Experlogix CPQ. A core focus is driving automation, standardization, and cross-functional efficiency across all sites and departments.
This is a hands-on, high-impact role, not traditional IT support. It requires proactive engagement with business stakeholders, requires proactive engagement with stakeholders and strong documentation capabilities, such as capturing business requirements, creating fit-gap analyses, and diagramming process flows to support scalable solutions and the ability to translate operational needs into system based solutions . The ideal candidate thrives in a fast-paced, multi-division environment and consistently delivers measurable business value through smarter systems and streamlined processes.
This is a unique opportunity to help lead the first full-system application streamline,
modernizing connects sales, operations, and customer experience through technology
Essential Job Responsibilities:
Process Improvement & System Optimization
- Partner with business units to analyze existing workflows, identify inefficiencies, and recommend system-driven improvements.
- Configure, optimize, and troubleshoot core business applications including Microsoft Business Central, D365 Sales, and CPQ tools.
- Translate operational needs into scalable solutions—ensuring every workflow aligns with the vision of simplicity, clarity, and growth.
- Ensure system changes follow governance protocols and standards for documentation, version control, and approval.
- Serve as a system administrator for assigned business applications, ensuring proper configuration, permission structure, and user access in alignment with governance policies
Requirements Gathering & Documentation
- Lead discovery sessions with users to capture clear business requirements, pain points, and success metrics.
- Document current-state vs. future-state process maps, user stories, and functional specifications.
- Maintain an internal knowledge base of workflows, system customizations, and training materials.
Cross-Functional Collaboration
- Act as a liaison between business teams, IT, and external partners to ensure alignment and continuity across systems.
- Collaborate with developers, system admins, and MSPs to test and implement enhancements.
- Work closely with PMO or project leads to support successful rollouts, user adoption, and post-launch support.
- Support onboarding and system integration for newly acquired or merged entities, aligning them to processes and standards.
Automation & Data Integrity
- Leverage tools like Power Automate and BC workflows to reduce manual processes and human error.
- Ensure data consistency, clean transitions, and proper integrations between quoting, sales, project management, and finance.
- Ensure adherence to the Data Standards Charter, including golden fields, naming conventions, and governance.
- Support reporting needs and data quality initiatives in collaboration with Data Analysts and Power BI resources.
Training & Change Support
- Deliver targeted user training for new features or system changes, tailored to each department’s role and needs.
- Reinforce system best practices and standards through coaching, documentation, and Q&A support.
- Contribute to reducing change fatigue by clearly communicating “what’s in it for me” to end users.
- Act as a change advocate who champions cultural values, simplifying complexity, empowering users, and scaling what works.
- Be a change agent and assist with the implementation of a formal change management system to support adoption and long-term success.
Required Skills & Experience:
- Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience).
- 3–5 years of experience in business analysis, ERP/CRM systems, or process improvement roles.
- Hands-on experience within the Microsoft ecosystem, including M365, D365 Sales, Business Central, Project Operations, Field Service, Power BI, and Power Automate.
- Strong background in business process flow mapping, including documenting current vs. future state and identifying opportunities for automation and optimization.
- Experience with Microsoft Business Central, D365 Sales, and related Dynamics apps (e.g., Project Ops, Field Ops).
- Familiar with the Power Platform (Power Automate, Power BI, Power Apps) for automation and reporting.
- Proficient in process mapping, fit-gap analysis, and workflow documentation (Visio, Lucidchart, etc.)
- Skilled at translating complex business needs into requirements, specs, and user stories.
- Knowledge of data validation and integrated system transitions.
- Understanding of ERP/CRM data flows across sales, project, finance, and service.
- Must be able to serve as a system administrator, including configuration of role-based permissions and user access controls.
- Clear communicator explains systems and solutions without overcomplication.
- Process-minded, sees connections between departments, not just within them.
- Organized and accountable, keeps track of priorities, documents thoroughly, and follows through.
- Collaborative and user-focused, ensures technology works for people, not the other way around.
- Curious and adaptable, embraces new tools, methods, and ways of working in a rapidly evolving tech landscape.
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